Terms and Conditions
Terms of Sale
Bob Long Direct and Field One Paintball currently use a flat rate shipping option for international orders. If you would like us to ship internationally and would like a more specific shipping quote, please call Field One Sales (415) 324-4050 or email us: sales@fieldonepaintball.com
Orders placed by residents of Alaska, Hawaii or other outlying US territories may incur above average shipping fees due to geographical location.
All orders must be delivered to the registered cardholders address. Address checks will take place, so to avoid unnecessary delay, please ensure the correct address is given.
F1 Products offered for sale in the Field One Paintball Web Store are rarely out of stock but the situation may arise due to shortages with supply. If an item is out of stock we will contact the customer by email or telephone informing them as to the status of their order and offer reasonable options for how we will proceed.
Every effort is made to keep product and pricing information up to date. If an error is discovered with an online order we will contact the customer to inform them of said published error. Bob Long Direct/Field One Paintball is under no obligation to process or fulfill an incorrect order. Our customers will have the option to continue the order along the correct pricing structure, or cancel.
Bob Long Direct/Field One Paintball currently uses an automated payment system- changes or corrections to an order may incur additional shipping fees. Bob Long Direct/Field One Paintball reserves the right to withdraw any order at their discretion.
Bob Long Direct will not be held responsible for any negligent actions of the shipping carrier used to deliver an order. Any obviously damaged parcel must be signed for as “damaged” on the delivery receipt. Damage claims must be filed by the customer in accordance with the carrier’s terms and conditions.
Returns & Exchanges
Customers will incur a 10% restocking fee on any “new in box” items returned for refund or exchange credit. Bob Long Direct/Field One Paintball will not accept any returned items unless the return in question has previously been discussed with members of the Field One Paintball factory staff. Items returned for refund or exchange credit must be in “new unused” condition accompanied by the original packaging and sales receipt. Bob Long Direct/Field One Paintball will not refund shipping costs incurred to return any item. Customers must return goods at their own cost within 30 days of purchase date to be eligible for refund or exchange credit. Customers will be held responsible for returned goods until they are back in the possession of Bob Long Direct/Field One Paintball. If goods are not returned in “new unused” condition, the customers right to full refund or full exchange credit will be forfeited. Bob Long Direct/Field One Paintball refunds in accordance with a customers legal rights under current applicable California and federal regulations.
Field One Paintball Marker Warranty
Warranty Support and Service for Bob Long Technologies and Field One Paintball (F1P) products is provided by factory trained service technicians and F1P Authorized Service Locations. The F1P warranty is valid for one (1) year from purchase date to initial retail purchaser. The warranty is limited to defects in workmanship and materials covering the paintball marker and regulator components. The electronic components and solenoid are warranted for 120 days from purchase date. Electronic components are not covered under warranty if there is evidence of water damage, battery corrosion or negligence. Disposable parts (Batteries, O-Rings, Seals, etc.) are not covered under warranty.
This warranty is effective only if the customer is able to provide a valid receipt or proof of purchase that includes the date of purchase, the purchase location and a description of the marker. The warranty is non-transferable. The warranty period starts at the date of purchase. This warranty is limited to repair or replacement of defective parts with the customer responsible for transporting the product to and from the F1P Authorized Service Location. Warranty coverage is authorized at the sole discretion of Field One Paintball factory staff.
This warranty does not cover surface damages (scratches and nicks), misuse, or improper disassembly and reassembly. Attempts made to drill holes or remove metal from external surfaces could degrade the performance and/or safety of the marker and may only be performed with written approval from F1P. The only authorized lubricant for the marker is Dow 33, Dow 55 and Field One Paintball Lubricant. Use of any other lubricant could result in reduced performance and invalidation of the F1P warranty. The use of Teflon tape as a sealant for any marker component may internally damage electro-pneumatics. The use of Teflon tape will void your warranty. When installing aftermarket parts or products, ensure attachment fasteners DO NOT protrude into internal assemblies. When installing aftermarket grips, ensure attachment fasteners DO NOT protrude into internal grip assembly. Do not use Loctite to secure screws or parts on your marker without consulting with a F1P certified tech.
Trigger alteration of any kind may result in serious injury, do NOT attempt to alter the trigger assembly in any way. Use of aftermarket components within the bolt system, trigger or other operational components voids any warranty on the modified assembly and its interacting systems.
Removal of factory anodizing or other finish voids the warranty of any affected component, as tolerances will be affected by such action. F1P strongly discourages use of aftermarket internal components as they may jeopardize the performance and/or safety of your paintball marker.
If you have a question about service or warranty for your marker, please give us a call at (415)324-4050 or email us: help@fieldonepaintball.com
Data Protection
The purpose of this statement is to set out how we use personal information that we may obtain about you. By registering as a user and by using the Bob Long Direct/Field One Paintball website generally you agree to this use:
1. When you submit an order with our online store, you will be asked to provide certain information such as your contact details. We will store this data on computers or otherwise. We will use this data to fulfill our agreement with you.
2. We may use information that you provide or that is obtained by us:
(a) To register you with our website and to administer our web site services;
(b) For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services that we offer.
(c) For the prevention and detection of fraud.
3. We endeavor to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
4. You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any information we hold on you is incorrect please contact us.
5. Please be aware that our site may link to other web sites that may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.
6. Please note that any products and services are supplied subject to our standard terms and conditions.